- Improve brand awareness
- Manage company/blog/business brand
- Correct the course of conversation
- Unveil a cutting-edge feature
- Track consumer feedback
- Ability to directly engage with customers one-on-one
- Post an inquiry for assistance or referral
- Access to industry news and trends
- To engage in virtual collective thinking for business growth
- To brainstorm business ideas, solve pressing problems
- To allows employees to quickly and efficiently address issues
- Monitor customer dissatisfaction and quickly rectify the problem
- to proactively post useful information and updates to customers
- Launching word-of-mouth campaigns
- To indicate limited-time offers and broadcast special promotions
- send reminders to each other about meetings, contacts, leads etc
- Tweet followers about daily details of product development process
- Casually interaction with customers
- Post questions about products for answers
- Conduct surveys and polls
